Returns & Exchanges

These are one of a kind items. Direct from the earth! The exact items pictured in the listing is what you will receive. Due to the nature of the items they may appear slightly different in hand. We cannot account for different screen settings. 

Refunds and Exchanges:

We do not offer refunds on our products. All sales final.

Given the unique nature of each item we do not offer exchanges but will offer store credit under special circumstances such as damage during shipping. Please contact mistymountaincc@gmail.com for further information. 

 

Returns:

We will accept returns within 15 days of an item being marked "Delivered". After the 15 days we do not accept the return. All returns must be received in the same condition to which they were sent and at the cost of the sender.

Send returns to:

Misty Mountain Crystal Company 
14 Sherwood Drive
Bracebridge, ON
P1L 1K7